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SHIPPING & RETURNS

SHIPPING POLICY

Orders are processed each day at 8:00 AM (CST). Orders placed before this time will be shipped on the same day.

Shipping time approximations are based on actual shipping times, which begin when a package is accepted by our shipper and leaves our facility. Shipping times do not include order processing time. 

Shipping refers to the amount of time it takes for the package to arrive at its destination after it leaves our facility. It does not refer to processing time. 

If an order appears to be lost or stolen, we first recommend contacting your local post office with a tracking number. If further assistance is needed please check the ‘disclaimer’ section of these Terms and Conditions. 

​​RETURN & EXCHANGE POLICY​

Should you decide to cancel your order before it ships, we will assess a 15% restocking fee when refunding your order and 85% off your charges will be refunded.

Damaged/Missing Items from Order – For any Items that are missing or damaged when your order arrives, please provide a copy of the invoice/packing slip included with the order and retain all items (including all packaging) and send copies/pics to support@lecigars.com to claim a refund, replacement or return request

All merchandise shipped from the LEC warehouse leaves in perfect condition. If, however, your order is not in excellent condition when you receive it, we do want to make it right. We will ship replacements and allow the return of items based on the below conditions

  • Inspect the items in your order, and notify us within 5 days if anything appears to be wrong with your order. We cannot guarantee the quality of products more than 5 days after they are received. ‘Notify us within 5 days’ includes any form of recorded contact (i.e. a voicemail on our customer service phone line, or an email to our customer service email address), in the event that you can’t get a hold of someone right away

  • Contact us through the ‘Contact us’ page with the subject line, ‘return request’

  • In response, you will obtain a Return Authorization Number from us.

  • Return shipping will be paid by the customer.

  • For all orders, a 25% restocking fee will be maintained, and 75% of the order total will be refunded.

  • Once the returned order has been received, your refund will be processed. This can take 3-5 business days depending on your bank.

We are not responsible for merchandise returned without an Authorization Number. Any package returned without an Authorization Number will be refused. All authorized returns must be received within ten (10) business days after authorization issuance.

Credit for any returned item which is a part of a “combination sale” shall not exceed the purchase price of the lesser value item. Minor imperfections in some accessory products do not constitute a cause for return.

When the original order included a free item, a return can not be made without returning the free item as well. If the free item was not returned, its regular price shall be deducted from the credit. When the original order included free shipping, the cost of ground shipping will be deducted from the credit for any returned item.

Customers who return complete orders for refund will be charged according to the shipping method selected for that shipment even if LEC covered the cost of shipping that order. For example, a customer who refused (or returned for some other reason the entire package) an overnight order, will not receive full refund. The amount of overnight shipping that order will be deducted from the refund, and the refunded amount will include only the balance.

We do not accept items returned outside their original box** and we will not accept cut or partially smoked cigars. All returned items must still be in condition to be sent back to the manufacturer. We reserve the right to refuse or prorate credit for any returned item received in inadequate condition.

We are not responsible for seizure of order items by international customs. To receive a refund on returned orders, all items included with the order must be returned. We cannot refund orders that are returned by international customs with an empty box. 

We reserve the right to replace damaged products for international customers OR issue a refund for damaged products for international customers. 

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